Situation Room is a platform equipped with a social interface and graphical dashboards that can show in real-time what is happening in a given context.
During the event, there have been acquired and processed the open data, the geo-referenced posts of social networks, and the data acquired by IoT sensors located in the main critical points of the city. The Situation Room platform was connected to a city application to collect the spontaneous issues from the citizens. The visualization of the data in a single intuitive and immediate dashboard has allowed the surveillance of the events from a single control center, with a small number of employees having the ability to send a prompt intervention targeted to the critical places.
The integration of the Situation Room platform with the application for citizen’s reports has encouraged the involvement of the inhabitants in the organizational dynamics of the event.