{"id":10274,"date":"2022-02-23T16:41:21","date_gmt":"2022-02-23T15:41:21","guid":{"rendered":"https:\/\/newsite.wise.town\/?page_id=10274"},"modified":"2025-02-20T11:00:06","modified_gmt":"2025-02-20T10:00:06","slug":"citizen-alert-system","status":"publish","type":"page","link":"https:\/\/wise.town\/en\/cities\/citizen-alert-system\/","title":{"rendered":"WiseTown Issue Manager – Citizen alert system"},"content":{"rendered":"

issue manager<\/strong><\/p>\n<\/div>

civic engagement software<\/h1><\/div><\/i><\/div><\/div><\/div><\/div>

issue manager<\/strong><\/p>\n<\/div>

civic engagement software<\/h1><\/div><\/a><\/div><\/div><\/div><\/div>

the municipality’s alert management system<\/h2><\/div>

The tool that connects the municipality and citizens<\/p>\n<\/div>

WiseTown Issue Manager is the digital system that creates a direct link between the municipal administration and citizens<\/strong>. The module consists of two main elements: a reporting tool for citizens and a workflow management software for reporting by the public administration.<\/p>\n

On the citizen’s side, WiseTown Issue Manager is a smartphone app<\/strong> – available for both IOS and Android – through which they can report problems in the city to their administration, be they breakdowns, malfunctions, damaged goods and so on. The report of the criticality generates a task to be assigned to the right department of the administration; in addition, the system integrates reports from the municipal portal<\/strong>, where existing, and from social channels. The app developed has an interface that makes the user experience extremely easy and intuitive, contains configurable rules and is designed to be multilingual.<\/p>\n<\/div><\/div><\/div>

\"Issue<\/span><\/div><\/div><\/div><\/div><\/div><\/div>

On the Public Administration side, WiseTown Issue Manager is a report management software that simplifies collection and automates internal management<\/strong> by improving staff workflow. Each issue generated by the report is converted into a task and assigned to be taken care of and resolved. The fully automated process avoids the use of additional resources for sorting reports, optimizes response times to critical issues, facilitates the planning of interventions and provides immediate feedback to the citizen.<\/p>\n<\/div><\/div><\/div>

\"WiseTown<\/span><\/div><\/div><\/div>

WiseTown Issue Manager is a civic tech tool that, alone or integrated with other modules for the city<\/strong><\/a>, makes the citizen the protagonist of the care of the territory, facilitates the work of Public Administration operators and strengthens the relationship of trust between decision-makers and citizens.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>

how it works<\/h2><\/div>

WiseTown Issue Manager is the centralized citizen complaint management software that simplifies the work of the Public Administration<\/p>\n<\/div>

\"Issue<\/span><\/div><\/div><\/div>
<\/i><\/span><\/div>

1. Reports collections<\/h2><\/div>
<\/div>
\n

Citizens become protagonists in administrative life by reporting critical issues<\/p>\n<\/div><\/div><\/div>

<\/i><\/span><\/div>

2. Management and categorization<\/h2><\/div>
<\/div>
Alerts are automatically reviewed and sent to the offices<\/div><\/div><\/div>
<\/i><\/span><\/div>

3. From Issue to Task<\/h2><\/div>
<\/div>
The alert becomes an operational task for the authority, which has full control over the workflow resulting from the takeover.<\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/span><\/span><\/span>

problem<\/h3><\/div>

without issue manager<\/h4><\/div>

Reports from numerous sources<\/strong> (web, e-mail, social, apps, etc.) are difficult to handle by public administration staff and often go unanswered.<\/p>\n<\/div><\/div><\/div>

<\/span><\/span><\/span>

solution<\/h3><\/div>

with issue manager<\/h4><\/div>

With WiseTown Issue Manager all alerts are grouped in one platform<\/strong>, cataloged, monitored, ready to be assigned to a workflow<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/span><\/span>

problem<\/h3><\/div>

without issue manager<\/h4><\/div>

Reports from numerous sources<\/strong> (web, e-mail, social, apps, etc.) are difficult to handle by public administration staff and often go unanswered.<\/p>\n<\/div><\/div><\/div>

<\/span><\/span><\/span>

solution<\/h3><\/div>

with issue manager<\/h4><\/div>

With WiseTown Issue Manager all alerts are grouped in one platform<\/strong>, cataloged, monitored, ready to be assigned to a workflow<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div>

Talk with us<\/h2><\/div>

Turn your city into a Smart City<\/strong>, we are ready to accompany you every step of the way. Decide on the date and time of your appointment, we won\u2019t miss it.<\/p>\n<\/div>

Book an appointment<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":8842,"parent":9957,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-10274","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nWiseTown Issue Manager - Citizen alert system - WiseTown<\/title>\n<meta name=\"description\" content=\"WiseTown Issue Manager is the digital tool to stimulate civic participation and communication between citizens and administrations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wise.town\/en\/cities\/citizen-alert-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WiseTown Issue Manager - 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