The tool that connects the municipality and citizens
WiseTown Issue Manager is the digital system that creates a direct link between the municipal administration and citizens. The module consists of two main elements: a reporting tool for citizens and a workflow management software for reporting by the public administration.
On the citizen’s side, WiseTown Issue Manager is a smartphone app – available for both IOS and Android – through which they can report problems in the city to their administration, be they breakdowns, malfunctions, damaged goods and so on. The report of the criticality generates a task to be assigned to the right department of the administration; in addition, the system integrates reports from the municipal portal, where existing, and from social channels. The app developed has an interface that makes the user experience extremely easy and intuitive, contains configurable rules and is designed to be multilingual.