calcinato smart city

the impact of technological innovation and digitalization



Province: Brescia

Region: Lombardy

Population: 12.993 

Official website

San Fermo della Battaglia

WiseTown Technologies:

The technological innovation of the Municipality of Calcinato, located in the province of Brescia in Lombardy, emerges as a result of attention to the territory and citizens. With a population of 12,993 people and a unique geographical context characterized by morainic hills, prealps and the beginning of the Po Valley, the Municipality has launched a path of innovation and digitalization of its processes.

Digital innovation plan of the Municipality of Calcinato

The technological transition, driven by the awareness of the importance of combining tradition and modernity, has been implemented through various initiatives. These encompass the digitization of select administrative processes and the adoption of the WiseTown platform. The latter facilitates communication between municipal offices, providing a centralized environment that efficiently optimizes internal collaboration, as well as providing access to local population data.

Smart city project

WiseTown was adopted as part of an ambitious project that aims to improve workflow and facilitate the exchange of information between municipal offices. Besides, the platform includes the Welfare dashboard, dedicated to the detailed monitoring of various aspects related to the social fabric of the community. Its activation highlights the commitment of the Municipality in ensuring the welfare of citizens, with particular attention to the most fragile social categories.

Issue manager for efficient communication

The Issue Manager application has been customized to optimize and efficiently coordinate information exchange between different municipal administration areas. This platform allows the involved offices to send and manage requests, respond to issues from other offices, and monitor the status of processes in real-time. The ability to track all phases and automatic notifications ensures constant monitoring and prompt response to requests.

WiseTown Issue Manager Stats & Insights

In the reporting section, the Municipality has detailed statistics on predominant requests, the most active offices and resolution times.
This technological solution represents a significant step towards a more modern, efficient and transparent municipal administration, contributing to the benefit of the whole community of Calcinato. Link to the application

Welfare Dashboard

The Welfare Dashboard, included in the WiseTown technological infrastructure and adapted to the needs of the Municipality of Calcinato, plays a central role in the administrative modernization and the Smart City approach. Through the use of maps, graphs and indicators, this platform provides a clear and immediate visualization of local population data. This instrument facilitates the monitoring of various aspects, including the birth rate and childcare services, the distribution of families and possible support policies, the percentage of young people and their geographical dispersion, and the old age index.

The data, coming from open sources, allow the Municipality of Calcinato to adopt a proactive approach in the planning and allocation of resources. The Welfare Dashboard, therefore, is a strategic resource to guide administrative decisions, acting as a guide in the design and implementation of targeted social policies. Link to the application

Benefits: digitization and modernization of the public administration

The digitization and adoption of innovative technologies in the Municipality of Calcinato bring profound changes, radically transforming the administration and community life. This evolution, although it may appear as a mere technological revolution, has tangible impacts that permeate various aspects of the social fabric.

Firstly, digitization increases administrative efficiency, streamlining bureaucratic processes and reducing management and resolution time. This not only simplifies the work of the municipal offices but also translates into better provision of services.

In addition, digitisation brings significant economic savings. The elimination or reduction of paper-based procedures results in more efficient management of resources, with a positive impact on operating costs. This frees up resources that can be allocated in a more targeted manner to services of greater community relevance.

Digitisation in small municipalities is not just a technological issue; it is a cultural and administrative change that brings with it several tangible benefits. It represents a fundamental step towards a more modern, efficient and participatory community, able to face the challenges of the future with resilience and innovation.

Characteristics of Calcinato

The territory of the Municipality of Calcinato is distinguished by the presence of two hills and the passage of the river Chiese. One of the hills is occupied by the old town, while the second is mainly agricultural.
The fusion of striking natural beauty with distinctive architecture creates a unique landscape, helping to define the visual and cultural identity of the Municipality of Calcinato.
Visiting this place is an unforgettable experience, which leaves an indelible mark on the mind and heart of those who have the privilege of appreciating it.

Contribution to sustainable urban development

The project aims to contribute to the achievement of the following Sustainable Development Goals of the 2030 Agenda, defined and promoted by the United Nations:


SDG 9. Building resilient infrastructure, promoting inclusive and sustainable industrialisation and fostering innovation

Investment in sustainable infrastructure and scientific and technological research increases economic growth, creates jobs and promotes prosperity. Objective 9 therefore aims to build resilient infrastructure, promote industrialisation and foster innovation. Increased resource efficiency and greater adoption of clean and environmentally friendly technologies and industrial processes are needed to make infrastructure and industries sustainable by 2030.

The use of innovative technologies in cities makes it possible to formulate infrastructural and digital services that monitor people’s movements in order to respond promptly to critical situations and ensure safety, security and efficiency for the population. In addition, the involvement of inhabitants in the organisational dynamics of cities and in the construction of efficient infrastructures and services enables all-round social inclusion that makes citizens responsible for their own well-being and stimulates a dynamic and participatory dialogue with institutions.


9.1: Develop the quality of infrastructure by making it reliable, sustainable and resilient, including regional and cross-border infrastructure, to support economic development and human well-being, with a focus on equitable access for all
9.4: By 2030, upgrading infrastructure industries and making them sustainable, with greater efficiency of resources to be used and increased adoption of clean and environmentally friendly technologies and industrial processes, in accordance with countries’ respective capabilities
9.5: Improving scientific research, enhancing the technological capabilities of industrial sectors in all countries, particularly developing countries, by 2030, encouraging innovation and significantly increasing the number of R&D workers.


SDG 11. Making cities and human settlements inclusive, safe, durable and sustainable

Global urbanisation is one of the most significant developments of the 21st century. More than half of the world’s population lives in cities, a percentage that is expected to increase to 70% by 2050. It is cities that drive local and national economies, as centres of prosperity where more than 80% of global economic activity is concentrated.
New technologies make it possible to build a network to monitor mobility and people flows, to ensure safe and integrated coordination of cities during times of conviviality and cohesion. The benefits are numerous: they affect the economic apparatus of the territory, helping to provide access to safe, accessible transport systems; they achieve integrated and sustainable urbanisation, providing universal access to safe public spaces; they enhance understanding of cultural heritage.


11.2: By 2030, provide access to safe, accessible, and sustainable transport systems for all, improve road safety, in particular by expanding public transport, with particular attention to the needs of those in vulnerable situations, women, children, persons with disabilities and the elderly
11.3: By 2030, improve inclusive and sustainable urbanisation and capacity for participatory, integrated and sustainable human settlement planning and management in all countries
11.7: By 2030, provide universal access to safe, inclusive and accessible green and public spaces, particularly for women and children, older people and people with disabilities
11.4: Strengthen efforts to protect and safeguard the world’s cultural and natural heritage


SDG 13. Promoting action at all levels to combat climate change

Climate change is a key challenge for sustainable development. Global warming is causing changes in the global climate system that threaten the survival of large segments of the population in less developed countries, while infrastructure and some economic sectors are vulnerable to the risks of climate change, particularly in developed regions.

Smart and coordinated city management enables the public sector to facilitate widespread environmental awareness and education, building institutional capacity over time for sustainable climate change mitigation, impact reduction, early warning and efficient response strategies and planning.


13.1: strengthen resilience and adaptive capacity to climate-related risks and natural disasters in all countries
13.2: integrate climate change measures into national policies, strategies and planning
13.3: improve education, awareness and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning


SDG 16. Promoting peaceful and inclusive societies for sustainable development, providing access to justice for all and building effective, accountable and inclusive institutions

It is clear that without a peaceful and inclusive community and effective governance, development cannot be sustainable. To ensure that societies are peaceful and inclusive, Goal 16 also aims to promote inclusive institutions and the rule of law, and to ensure equal access to justice.

Innovative technologies help institutions and organising bodies to support citizens in their many moments of conviviality and social life, making their work transparent and thus ensuring inclusiveness and peace of mind. Involving the inhabitants of a city horizontally in decisions and in the organisation of convivial moments reduces distortions in information and develops participatory governance.


16.6: Develop effective, accountable and transparent institutions at all levels
16.7: Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.8: Broaden and strengthen the participation of developing countries in global governance institutions
16.10: Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements.