WiseTown is the solution to the structural technological criticalities of Perugia, a city that receives a large amount of data from multiple departments of the administration, but which is poorly shared due to the lack of common standards. The city of Perugia is thus equipped with a range of solutions already approved at European level, with standardization that leads to optimization of costs and resources, harmonization of technologies, and achievement of service quality levels in line with the policies of large European cities.
In the relationship between the community and the administration, WiseTown brings considerable benefits, allowing the adoption of useful tools to respond effectively and efficiently to the needs of citizens and to stimulate forms of active participation in the social and political life of the city. Among the many services offered, there is also the development of an App for reporting critical issues, thanks to which the citizen becomes the spokesperson for the city’s problems, generating an “issue” that is automatically converted into a “task” and assigned to the right department of the administration. A process that certainly strengthens the relationship of trust between decision-makers and citizens.